I definitely registered both items and they used to display perfectly. I understand it SHOULD be in my account, but it is not. Is that the meaning of CS13? Thank you very much for your help. Should I use the earlier number first, then if that works, go on to enter the second? On another note, the list of products I am offered to select from does NOT include CS6, only CS6 extended. I do believe I upgraded from CS5 (I started with CS2 many years ago) but I have only two registration numbers. (Hardly surprising, I know.) Do I need to use the cleanup app even for aborted installations> If so, please give a link for it, as I cannot find it. I have tried several times, going back to delete all the files and directories before starting again, all with the same result. And when I try to install and then registerl, I get the message "This is a valid registration number but there is no applicable product installed.* So I went ahead with installing a trial version, but then the registration code produces the same message. However, I do not see a registration number for CS6, only for CS13, whatever that means. I don't believe I need to uninstall it on my old computer as it was removed when I started my CC subscription.
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